RETURN/ EXCHANGE POLICY
Vividae Hair Collection is confident that you will love our hair products. We offer the best quality paired with outstanding customer service and expertise. If for any reason you are unhappy with our products, please feel free to follow our return and exchange policies.
We accept all unused, unopened merchandise for exchange. We exchange only. No refunds will be honored. All Sales are final Please inspect all products BEFORE use to confirm you received the correct products.
You must call or e-mail us before returning all hair extensions and weave products. All unauthorized returns will be discarded.
We offer fast shipping and always ship out orders in-stock. However, we are not responsible for late shipments via third party carriers resulting in missed hair appointments etc. We are not responsible for stolen packages after delivery. Please refer to your tracking number to predict delivery day.
Our goal is to provide the highest quality Human hair to our customers all over the world. We make every effort to ensure your satisfaction with beautiful, reliable hair. We will not accept hair that has been altered in any way including cut hand-tied wefts, colored or chemically processed hair. By purchasing our products all customers agree to the return and exchange policy and will not perform a charge back or dispute of any kind on lost, unwanted or defected products. Please follow our return/exchange policy to receive replacements and exchanges. Please contact us by phone or email regarding all unsatisfactory transactions.